Job Description
At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.
When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
Grow your career with tailored development programs
Thrive your way with flexible work options
Make your mark in a high-performing, values-led team
Our Food Service and Convenience business encompasses our wholesale, foodservices and distribution services across the Campbells Wholesale, Superior Food Services, and Independent Grocers brands – servicing small to medium businesses right across Australia. Joining the Food Service and Convenience business at Metcash means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.
About the Opportunity
We are seeking an experienced Warehouse & Operations Manager to lead our warehouse operations in Fyshwick, Canberra. This is a full-time permanent role responsible for the day-to-day performance of operations, people, and systems, delivering premium customer service through strong DIFOT, productivity, safety, and compliance outcomes.
In this Role
Leading warehouse teams across shifts to ensure on-time, accurate order fulfilment
Managing end-to-end warehouse operations including inbound, replenishment, picking, inventory control and dispatch
Driving productivity and cost control aligned to budgets and KPIs
Ensuring compliance with HACCP, food safety, and WHS/OH&S requirements
Managing rostering, payroll accuracy, equipment maintenance, and site housekeeping
Preparing operational and KPI reports and leading continuous improvement initiatives
Building and developing high-performing, engaged teams
What are we looking for?
Minimum 3 years’ warehouse/operations management experience (FMCG, food service or similar)
Strong people leadership and operational decision-making skills
High attention to detail and accuracy
Solid understanding of HACCP and WHS/OH&S compliance
Confident with Microsoft Office and warehouse systems
Detail-focused, customer-driven, and passionate about performance and safety
A current forklift license is highly desirable
HR license desirable but not essential
What’s on offer
We’re proud to offer a workplace that supports your well-being, growth, and belonging:
️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
Career Growth: Endless learning and development opportunities
Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
Inclusive Culture: Bronze Employer for LGBTQ Inclusion
️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available!
About Us
Join us and be part of something bigger!
Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.
We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.
We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.
Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.
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