ustomer Retention Executive

Key Responsibilities
Customer Support & Service:
Respond to customer inquiries via phone, email, or chat, providing information about products, services, and company policies

Relationship Management:
Develop and maintain strong, long-term relationships with customers, ensuring a personalised and positive experience

Issue Resolution:
Handle and resolve customer complaints, issues, or feedback in a professional and timely manner, escalating to higher management if necessary

Customer Retention & Loyalty:
Identify opportunities to increase customer satisfaction and loyalty by offering solutions that align with customer needs

Follow-up:
Proactively follow up with customers after resolving issues to ensure satisfaction and prevent future concerns

Documentation:
Maintain accurate records of customer interactions, transactions, and feedback in the CRM system

Reporting:
Provide reports on customer feedback, common issues, and areas for improvement to the management team

Collaboration:
Work closely with sales, marketing, and product teams to share customer insights and improve service offerings

Ideal Candidate
Pick up & Drop centrally tracked & monitored to workshops
Service Reminder calls on daily basis (N-10 & N-5)
PSF Complaints Follow-up & closure to be tracked
Appointment (N-1) calls tracking & confirming the appointments with customers
Appointment conversion ratio & hit rate to be calculated on daily basis

More about this Customer Retention Executive job

Labournet Services I Pvt Ltd is aggressively hiring for the job profile of Customer Retention Executive at Jaipur in Vaishali Nagar locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect as a Customer Retention Executive in Labournet Services I Pvt Ltd in Jaipur?

Ans. You can expect a minimum salary of 23,000 INR and can go up to 27,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Customer Retention Executive in Labournet Services I Pvt Ltd in Jaipur?

Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Jaipur to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Only Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Jaipur at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is 30-Oct-2026.

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