Service Technician

GENERAL SUMMARY
The Service Technician is responsible for both in house and field repairs of mixers. This role regularly performs standard and advanced industrial mixer evaluations, including disassembly, cleaning, inspection, repair, reassembly, and testing. The Service Technician is responsible for following company and customer specifications and procedures, including site safety requirements, with minimal supervision and documenting potential equipment failure modes to be used for root cause failure analysis and reporting. This role must frequently interact with internal and external customers to troubleshoot and resolve product and system issues.


PRINCIPLE DUTIES AND RESPONSIBILITIES

Troubleshoot, test and repair mixing equipment and components according to established quality procedures in the service center or at customer sites.
Perform DCI (disassembly, clean and inspection) of customers equipment.
Read assembly specifications, such as charts, blueprints, schematic diagrams, and engineering specifications to determine requirements for correct disassembly/assembly.
Document disassembly of equipment via forms with pictures to generate a teardown report.
Ensure repaired products meet technical specifications and perform diagnostic tests to confirm proper functionality of repaired equipment.
Operate forklifts, overhead cranes, and other machinery.
Assist with receiving, inspection, warehouse, and shipping functions within the service center.
Occasionally travel to customer sites to assist with troubleshooting, and equipment maintenance.
Advise Product Management of product enhancement opportunities related to assembly and serviceability.
Maintain an unwavering commitment to safety policies and procedures.
Maintain work area in a clean, safe, and orderly manner.
Perform all tasks in accordance with business conduct guidelines.
Other job tasks and duties as needed and assigned to support the business development and production goals of the company.

KNOWLEDGE, SKILLS & ABILITIES

Must be very mechanically inclined.
Must bring own set of hand tools. Specialty tools will be provided.
Computer skills including experience with Microsoft Office Suite & SAP preferred.
Strong analytical reasoning and problem-solving skills.
Ability to read and interpret maintenance and repair manuals and manufacturing drawings.
Strong organizational skills with the ability to follow processes and procedures.
Ability to work independently and as a member of a team.
Effective communication skills required to effectively interact with internal and external customers.

EDUCATION AND EXPERIENCE

Appropriate Trade Qualification (i.e. Fitter Machinist Apprenticeship) or higher is desirable.
A valid driver’s license is required.
Experience with repair and maintenance of industrial gearboxes or rotating equipment preferred.
Overhead crane and rigging experience preferred.
Forklift license required.
Safety certification(s) is an advantage.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.