Reservations Manager

Job description
• Knowing the entire Reservation System
• Responsible for Hotel and Local Reservations and Reservation
• Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager.
• Allocate daily tasks to Reservations staff.
• Review reservations booked daily.
• Review arrival report daily.
• Responsible for the preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for the implementation of policies and procedures.
• Responsible for recording Company / Travel Agent Rates both in the system and correspondence file.
• Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis
• Identify Producing Accounts to ensure proper recognition by Reservation staff.
• Knowledgeable in hotel and guest room facilities / services and ensures reservations agents are equally knowledgeable.
• Responsible for various Production reports and supplies to each department concerned.
• Monitoring Telephone manners and general performance of reservations staff daily.
• Ensure special handling of repeat guests and very VIP guests.
• Observe and ensure that proper telephone manners are maintained at all times
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
• Follows up on tentative bookings and updates reservation status
• Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy
• Maintain cordial relations with commercial clients.
• Bring to the attention Front Office Manager when the hotel availability status is changed and prepare for necessary action.
• Responsible for work schedule
• Responsible for maintaining a Neat and Orderly position at all times.
• In general, perform any other duties that might requested by the Front Office Manager or Room Division Manager.