Guest Services Agent | Part Time

Your day-to-day

Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave.

Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities.

Ensure the daily checklist and reporting is accurate. This will ensure our overnight team can perform their role

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy

Be a capable and confident concierge. Make sure you are aware of local events, and are armed with your own personal experiences

Your role will double as a porter and valet, so be ready to assist guests with their luggage and transport requirements; as well as park guests’ cars while practicing safe driving techniques

Champion the identification and reporting of hazards, and evaluate risks associated with them, and design and implementation of hazard control measures

Take pride in your shared workspace, and guest areas – keep it neat and tidy



What we need from you

Ideally you will have 1-year previous experience in a Front Office or Guest Services related role

Opera system proficiency is a must. Successful candidates will have a strong background in hospitality operations and experience using Opera to streamline guest services.

Qualifications in Hotel Management and/or Hospitality related field preferred

Experience using Opera Property Management System is highly regarded

Literate and tech-savvy – You will need a good grasp of reading, writing, basic maths and computers

Articulate – A great communicator, you will be warm, welcoming and easy to talk to

Language – Fluent in local language; extra language skills would be great, but not essential

Savvy problem-solving skills that will turn potential issues into opportunities

Look smart – adhere to personal grooming and hygiene standards

Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you

A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required

Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job

Hold a Current, open Australian drivers licence with clear driving record

You must meet the legal requirements to work in Australia


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.