Customer Support Executive

Company Description

DBS MINTEK PVT LTD is an international call center based in Navi Mumbai & Pune, India. Incorporated in 2008 as a Private Limited Company and equipped with state-of-the-art technology, we provide fast ramp-up and rollout of new campaigns. With three centers and a total capacity of around 1200 seats, we cater to various processes including customer care, tech support, debt collection, surveys, corporate reception, and messaging.

Our mission is to empower companies to be cost-effective and economical in their business operations without compromising on quality. We aim to provide our clients with technology solutions that meet their business needs.

Our vision is to deliver solutions that offer unmatched business value to our customers through process excellence, on-time service delivery, and innovation. We have self-owned buildings in Mahape, Navi Mumbai, and Kothrud, Pune, equipped with state-of-the-art infrastructure and premium connectivity.

Role Description

This is a full-time on-site role as a Customer Support Executive located in Navi Mumbai. As a Customer Support Executive, your day-to-day tasks will include providing customer support, ensuring customer satisfaction, and offering technical support. You will also be responsible for providing online support and delivering exceptional customer service.

Qualifications
• Customer Support and Customer Service skills
• Technical Support and Online Support skills
• Excellent verbal and written communication skills
• Ability to provide exceptional customer satisfaction
• Experience in the call center or customer service industry
• Proficiency in using customer support software
• Problem-solving and troubleshooting skills
• Attention to detail and ability to multi-task
• Strong organizational and time management skills
• Ability to work well in a team environment