Customer Support Executive

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Customer Support Executive
K
Krishna Enterprises ... Hiring For MNC
New Delhi, Delhi
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21 hours ago
Full–time
• Handling Customer Inquiries:
• Responding to customer questions and concerns through various communication channels (calls, emails, live chat).
• Providing accurate and helpful information about products or services.
• Issue Resolution:
• Resolving customer complaints promptly and efficiently.
• Identifying solutions to address customer issues and ensuring their satisfaction.
• Record Keeping:
• Maintaining accurate records of customer interactions and transactions.
• Documenting details of inquiries, complaints, and resolutions.
• Consistency and Quality:
• Following communication scripts and procedures to ensure consistent and high-quality service.
• Collaborating with team members and supervisors to meet performance targets and goals