CUSTOMER SERVICE REPRESENTATIVE (MK Auto Group)

GENERAL ACCOUNTABILITIES

The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Manager. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude towards customers. The CSR must foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.

QUALIFICATIONS:

3 - 5 years’ experience in Customer Service within the industry
Strong communication skills (reading, writing, speaking, listening)
Can work independently without close supervision
Flexible/adaptable to constant change
Excellent keyboarding skills/Finger dexterity
Must have valid driver’s license and reliable transportation
Must be well-groomed and dress appropriately
Tactful and diplomatic; has ability to interact with all levels of employees
Highly organized; ability to handle multiple concurrent assignments
Ability to prioritize, organize and plan work under own initiative
Ability to train/teach others
Reasoning/problem solving skills; analytical and decision making skills
Professional leadership ability
Functional/Technical Knowledge

Management Software (Mitchell and/or Summit) – INTERMEDIATE
Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
Estimating Software (Audatex and/or Mitchell)
Specialized Training

ICAR a plus
WHMIS
First Aid