Customer Service Officer

In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.

Key responsibilities:

Handle customer enquiries promptly and courteously and advise of any delays
Process customer orders in an accurate and timely manner
Maintain regular and effective communication with both sales and production staff
Escalate any customer issues that you are unable to resolve to the appropriate department/manager
Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers
Ensure full knowledge and compliance with the Allocation Procedure Manual
Consistently improve on processes
Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required
Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner
Be the main point of contact for customers and employees
Skills and experience required:

Previous experience in a customer service similar role
Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking 50-100 calls a day
Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels
Excellent problem-solving & conflict resolution skills are essential
Have excellent attention to detail & high-level proficiency in Google & MS Office