Job Description
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Shift work
Location
Auckland City, Auckland•Hybrid work
Full job description
Why work with Assurant?
When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.
We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.
So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.
Some of the benefits we offer to our team members are:
Development programs and study grants and support for higher education
Cultural day off to celebrate what’s important to you
International and local mentoring programs
Diversity panels and employee resource groups
Hybrid work model
2 mental health recharge days per year
Annual health & wellbeing allowance to contribute to your overall wellbeing (pro-rata)
Volunteering opportunities to give back to a cause that is important to you
What’s the role about?
We are seeking an experienced customer service officer to join us on a permanent basis to provide exceptional service to our customers. This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.
You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience to our customers. This role has flexibility to work from home up to two days per week. Plus, no weekend or night shifts!
Reporting to the Customer Service Manager you would be responsible for:
Delivering excellent service for all customers
Providing timely and accurate responses over the phone and via e-mail
Ensuring all documentation is up-to-date, accurate and correctly stored
Coordinating administrative duties in between calls and emails
Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objective
About you:
Previous customer service and/or call centre experience
An interest or experience with classic cars/motorcycles/vehicles ( highly desired! )
Previous experience in insurance and warranty ( desirable but not essential - we will train you!)
Technology savvy and quick to learn new systems
Proactive attitude and willingness to learn
A pleasant and professional phone and email manner
Great team player
Ability to meet service levels and individual KPI’s
Ability to prioritise and multi-task effectively
Decision making skills and ability to problem solve
Sound knowledge of Microsoft Office Suite
To apply:
Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!
For further information about Assurant, please visit our website: https://www.assurant.com/.
The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.
Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, ****** orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
