Mounties Care

Care Coordinator - Mounties Care

Mount Pritchard, New South Wales, Australia Customer Care Executive Posted 6-Jul-2026
Actively Hiring Remote / WFH Full Time
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Job at a Glance

Category
Customer Care Executive
Location
Mount Pritchard, New South Wales, Australia
Job Type
Remote / WFH
Company
Mounties Care
Status
Open & Active

Job Description

Job type

Part-time

Full-time
Shift and schedule

Shift work

On call
 
Location
Mount Pritchard NSW
 
Full job description
ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.


Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.


We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.


ABOUT THE ROLE

Mounties Care is searching for a dedicated Care Coordinator to join our team on a full-time or part-time basis in Mount Pritchard, NSW!


The successful candidate will work with our clients to assist them in remaining as independent as possible in their home and community. You will coordinate the delivery of care and services to our clients and have oversight over our team of Carers ensuring that quality services are delivered.


More specifically, some of your key duties will include:

Develop and coordinate client care plans
Visit our clients in the community
Assist with rostering of client services
Meeting with potential client leads and ‘signing them up’ to our services
Participate in the after hours on-call roster arrangement
Maintaining consistency and continuity in the clients care regime
Liaise with staff, clients, clients family and Healthcare providers where required
Maintenance of client confidentiality

About You

The ideal candidate must hold the following as a minimum:

Minimum 2-3 years’ experience in a similar role
Current clear National Police Check
Current First Aid Certificate, including CPR
COVID-19 Vaccinated
Demonstrated knowledge within the Aged Care sector
Demonstrated care coordination skills and ability to work effectively with clients, family members and services providers
Previous experience managing Home Care Packages
Strong understanding of the Aged Care Quality Standards
NDIS knowledge desirable
Prior experience with CRM and electronic rostering system
Proficient computer skills, including Microsoft Office
Effective verbal and written communication skills
Excellent time management skills, with the ability to multitask
Positive and professional can-do attitude

If you’re passionate about making a positive difference and supporting the lives of those around us, we want to hear from you!
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Job Details

Category Customer Care Executive
Location Mount Pritchard
Posted 2026-07-06 16:35:04
Type Remote / WFH
Status Active

Posted By

C
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