Urgent Opening for Customer Success Executive(Ref Shivani-YORS HR) Yors HR Services Private

Greetings.!!

Y-HR Services We are a dynamic and forward-thinking Human Resource advisory firm specialising in providing innovative and tailored HR solutions to businesses of all sizes. We are a trusted HR solutions provider to leading corporates and MNCs at the PAN India level.

The company is a Gurugram-based tech company modernising supply chains through its cloud-based platform, Inventify, which uses AI and IoT to improve distributor management, asset tracking, and operational efficiency for leading brands.

Job Brief:Responsible for onboarding customers, ensuring smooth SaaS platform usage, resolving technical issues, and driving customer satisfaction, adoption, and retention.

Position-Customer Success Executive / Technical Account Executive (SaaS)

Industry-SaaS (Software as a Service) / Supply Chain Technology

Location- Gurgaon (Work From Home option available)

Experience-6 months to 2 years

Educational Qualifications-Bachelors degree in Engineering, Computer Science, or related field

Preferred Skills :

• Strong understanding of SaaS platforms and cloud-based applications
• Good technical troubleshooting and problem-solving skills
• Excellent communication and customer handling skills
• Ability to coordinate with technical and non-technical stakeholders
• Basic knowledge of integrations, CRM, or enterprise software
• Ability to analyze customer usage and improve product adoption

Responsibilities:

• Manage customer onboarding and ensure successful platform implementation
• Act as the main point of contact for customer queries and support
• Monitor customer usage and drive product adoption
• Resolve technical issues by coordinating with support and engineering teams
• Ensure smooth service delivery and maintain customer satisfaction
• Track customer feedback, performance metrics, and retention status

Our core products:

• Distributor Management
• Asset Management
• Field Services
• Bid Management
• Sales & Account Planning
• CRM

If you are interested, please revert with an updated CV along with

Total Experience

Relevant Experience

Current CTC

Expected CTC

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Thanks & Regards,

Shivani

YORS HR Services Pvt. Ltd.
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Web:www.yorshr.com