Job Description
Job Summary
Job Description
What is the opportunity?
In this role, you will ensure that all work assigned to them is completed accurately, on target and within regulatory standards. In addition, you will assist other RBC Investor Services (IS) departments/teams in the resolution of Client issues in order to maximize Client experience.
What will you do?
Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times. Includes but is not limited to: account set-up; redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement
Monitor and clear Workflow/Capture items within Service Level Agreements(SLA)
Apply all quality control procedures
Reconciliation and settlement of daily trades
Daily deposits and cheque processes
Message all accounts where unusual actions have occurred
Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate
Communicate effectively with both internal and external client groups
Work with Manager to update Desk Operating Procedures and other tasks as assigned.
Strong technical and analytical skills in running/debugging various applications and macros.
Ability to work overtime/long hours especially around peak season (RRSP), month-end and year–end to support the team.
What do you need to succeed?
Must-have
2 + years experience within Shareholder Services or similar multi-client mutual fund administration environment
Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered Products
Demonstrated ability to work successfully in a fast-paced, high stress environment
Communicate effectively with both internal and external client groups
Sound technical and analytical skills in running/debugging various applications and macros including MS Office
Nice-to-have
Proven track record in leading initiatives, managing cross-functional relationships
Completion of IFIC Mutual Funds Operations Course
Unitrax Recordkeeping System knowledge
FundSERV knowledge
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-22
Application Deadline:
2026-05-05
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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