Tenancy Officer

Full job description
Fixed Term - 12 months

37 hours per week

We have an exciting opportunity for an experienced housing professional to join our team and build strong relationships with our customers and deliver a full range of support, focusing on their needs from the very start of their tenancy with us.

You will manage complex tenancy management issues throughout the tenancy, working closely with colleagues in other teams to find the most appropriate solution.

When a tenancy ends you will be responsible for supporting customers through that process, making sure that they leave their home with the support advice and information they need to do so successfully.

You will ensure every new customer is happy with their new home and get every new tenancy off to the best start.

About you:

You will have experience in Housing Management with a good knowledge of housing legislation, policy and practice. An excellent communicator, both written and oral, you will ensure customers understand the terms and conditions of their tenancy agreement.

You will be able to respond to stakeholder concerns, including customers, with tact and sensitivity.

With great time management skills, you will be able to prioritise your workload.

The successful candidate will also be subject to a satisfactory Enhanced DBS check. You must have a full driving licence and access to your own car to be considered for this role. Full Role Profile can be found at the bottom of this page.

We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.

If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered.

At Alliance we want to create places to live that our customers are proud to call home.

Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.

Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.

MBITIOUS FOR ALL - We are one team, aiming high for our customers.

ENUINE – We are authentic and encourage everyone to be themselves.

WAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.

AKE THE DIFFERENCE – we are proactive and strive to make a positive impact.

FFECTIVE – We are professional and can be relied on to achieve consistently good results.