Telecaller - Customer Support

Job Description

Company: Cabme India Private Limited
Location: Centralized Office (Delhi NCR)
Employment Type: Full-Time

About Us

Cabme India Private Limited is a trusted name in self-drive car rentals, offering affordable and convenient travel solutions in Jaipur, Jodhpur, Udaipur, and Delhi NCR. Our mission is to ensure safe, sanitized, and hassle-free travel experiences with brand-new fleets, doorstep delivery, and 24/7 roadside assistance.

Position Overview

We seek a motivated and customer-focused Telecaller to join our Customer Support team. The ideal candidate will handle inbound and outbound calls, address customer inquiries, resolve issues, and follow up with potential leads. This role is critical in maintaining high levels of customer satisfaction and ensuring a seamless booking experience.

Key Responsibilities

Inbound Calls: Address customer queries, provide product/service details, and assist with bookings or complaints.
Outbound Calls: Follow up with leads, confirm bookings, and re-engage with customers for feedback or offers.
Maintain a courteous and professional tone during all interactions.
Accurately document customer interactions and update records in the CRM system.
Collaborate with the operations and sales teams to resolve customer issues promptly.
Promote offers, discounts, and USPs (Unique Selling Propositions) to prospective customers.
Adhere to call scripts while personalizing conversations to enhance customer engagement.
Meet daily/weekly calls and performance targets.

Requirements

Proven experience as a Telecaller, Customer Support Executive, or similar role.
Excellent communication skills in English and Hindi (additional regional languages are a plus).
Strong listening skills and a customer-oriented approach.
Familiarity with CRM software and basic computer skills.
Ability to multitask and manage time effectively.
High school diploma or equivalent; a degree in any discipline is an advantage.
Positive attitude, problem-solving skills, and a team player mindset.

What We Offer

Competitive salary and performance-based incentives.
Comprehensive training on company services and customer handling.
Opportunity to work with a growing and dynamic team.
Flexible working hours and career growth opportunities.

Basic Instructions for Interview

Bring a hard copy of your updated CV/resume.
Carry a valid photo ID (Aadhar card, PAN card, or driving license).
Dress in formal or smart casual attire.
Be prepared to answer questions about your previous experience and customer service skills.
Arrive 10-15 minutes early to ensure a smooth interview process.

How to Apply

Send your updated resume, with the subject line "Application for Telecaller - Customer Support."

Join us and help create exceptional travel experiences for our customers!