Team Leader - Operations (Spanish)

Job description
Company Profile

Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health Care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health care and media companies in the United States.

Health care providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories.

In the telecommunication vertical, Credence serves four of the top five providers in the United States.

Our Group Companies:
• Credence Resource Management, LLC - Focuses on providing Receivables Management and voice based BPO services, is the flagship company of the Credence Group.
• Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to health care providers.
• iValuate Global Technologies - Provides Technology platforms that enhance productivity and compliance for creditors and health care providers.

Our mantra is Excellence Beyond Belief.

Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our team is encouraged to continually explore their talents and pursue their interests giving them the authority to gain the knowledge and skills to truly be the master of their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of our team.

Headquartered in Dallas, Texas, we have delivery offices in San Jose, California; Natchez, Mississippi; Mesa, Arizona and Pune, India.

Visit www.credencegs.com to know more about the company.

Job Roles & Responsibilities
• Demonstrate leadership skills with experience managing teams of 15-18 members.
• Strong focus on Customer Service.
• Ability to execute policies, processes and procedures of the organization.
• Monitor calls and ensure compliance and quality performance.
• Ensure full compliance with all company, departmental, legal, and regulatory requirements.
• Develop and execute innovative strategies to improve and secure business delivery.
• Actively develop the management capabilities and business acumen of direct reports, and drives the development of team members, ensuring full and all-rounded team competency.

Candidate Requirements
• Minimum of 4 years of experience in Spanish Domain including minimum 2 year of experience as Team Leader in voice process (US Collections or Customer Service).
• Excellent verbal and written communication and presentation skills.
• Minimum B2 Certification or DELE B1 in Spanish from certified institute
• Basic Computer knowledge including MS Office.
• Ability to learn and adapt to new environment.