Job Description
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
CCaaS developer – Voice & Media Services
• Good Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing
• Should have knowledge in CTI or Voice recording products
• Good understanding of VOICE protocols like SIP, H.323
• Experience on VOIP, Dialer, ACD , IVR, SBC
• Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
• Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
• Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
• At least two years- experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.
• Experience with any of the following is a plus: real-time systems, event-driven systems, data engineering, audio processing, machine learning, natural language processing, speech recognition.
• Your development responsibilities will be primarily in three areas; real-time audio processing (e.g., altering audio while maintaining synchrony in duplex conversations); integration APIs and protocols (text, VoIP, signalling, logging, configuration, ...); and application-level functionality (e.g., business logic, monitoring, failover, - ).
• Provide expertise and engineering for call center integration and trends (e.g., vendor variations in protocols, rcs and webrtc for voice calls, - )
Key skills: Voip, SIP, IP Telephony, Voice Gateways, C
