Software Engineer (L3 Support / BAU) - Night Shift

We are seeking a dedicated Software Engineer (L3 Support / BAU) to join our support team for a critical product in the Time and Labor Management (TLM) space. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving issues in a .NET 8 and C# environment, working on a cloud-based architecture using Azure. You will also be expected to perform root cause analysis (RCA) and fix issues identified in the production environment. This is a night shift position to support our US-based customers.

Key Responsibilities
• Provide L3 support for our TLM product built on .NET 8 and C#.
• Diagnose, troubleshoot, and resolve production issues, ensuring quick resolution to prevent customer impact.
• Perform root cause analysis (RCA) for recurring issues and provide permanent fixes.
• Utilize RabbitMQ and NServiceBus for troubleshooting message-based communication issues.
• Work with Redis cache to resolve caching-related problems and optimize performance.
• Maintain and troubleshoot the MS SQL database, ensuring data integrity and availability.
• Collaborate with the L1 L2 support team to escalate and resolve issues efficiently.
• Document all fixes, improvements, and issue resolutions for knowledge sharing.
• Support the release of hotfixes or patches in collaboration with the development team.
• Ensure adherence to Service Level Agreements (SLAs) for issue resolution and response time.
• Participate in continuous improvement efforts to enhance system reliability and stability.

Technical Skills Required
• Strong proficiency in .NET 8 and C#.
• Experience with Azure cloud services (Storage, AZ B2C).
• Familiarity with RabbitMQ and NServiceBus for message queues and service bus operations.
• Hands-on experience with Redis for caching mechanisms.
• Strong knowledge of MS SQL for database maintenance and troubleshooting.
• Experience in conducting root cause analysis (RCA) and fixing production issues.
• Familiarity with support tools and processes for tracking issues and maintaining SLAs.

Desired Skills
• Excellent communication skills to interact with US customers and internal teams.
• Ability to work independently and handle production issues in a high-pressure environment.
• Previous experience in night shifts or in a support environment preferred.