Service Relationship Manager|Branch Banking

Job type
Full-time
Full Job Description
Job Role

Handling personalized service requests of Privy Program- Branch Optima customers
Enhanced customer experience given to Privy Program- Branch Optima customers
Maintaining reports, MIS as prescribed
Ensuring strict adherence to regulatory and internal approved prescribed requirements for this customer segment
Coordination with CPC/RPC/Investment desks for account opening of Prime customers
Execute documentation within prescribed compliance norms - ensure all documents are first pass
Managing complaints of customers and ensuring their resolution within TAT
Ensure targets on Cross Sell, Product Holding, ReKYC, Digital Scores are met
Ensure customer coverage targets are met
100% adherence to compliance and laid down process
Job Requirements
Excellent written and oral communication skills with customer service orientation
3-4 years of experience
Courteous and polite.
Good Knowledge of Microsoft Excel
Understanding of banking norms and processes