Service Delivery Coordinator

Coordinate day-to-day delivery of IT services for US-based customers across multiple time zones.
Manage work orders, tickets, and service requests related to Network components: routers, switches, access points, firewalls Servers & virtualization environment (Windows/Linux, VMs) Storage & Backup End user computing: OS issues, hardware replacement peripheral support
This role involves acting as a central point of contact between customers internal technical teams and field engineers ensuring timely high-quality service delivery through efficient coordination tracking incident status project milestones planned activities SLA performance ticket volumes deployment status pending activities Also participates in customer review calls internal status meetings change review boards Supporting continuous improvement of service delivery processes tools Relevant experience Total Experience: 2-5 years Service Delivery / IT Coordination Project Coordination Domain Experience Exposure to IT Infrastructure environments Networks Servers Storage End User Computing Experience handling US international customers Technical Understanding Coordinator level Basic understanding Network components Server virtualization environment Storage backup jobs NAS SAN basics End user computing Ability understand technical tickets route them right teams Tools Processes Experienced with ITSM ticketing tools Familiar with ITIL processes Soft Skills Excellent communication skills spoken written English client interactions Strong coordination follow-up ownership mindset Ability work high-volume timesensitive environment Strong attention detail organizational skills