Service Advisor

Full job description
We are seeking our next great team member to join our Service Department as an Automotive Service Advisor.

You are the liaison between the customer and automobile service technicians. You will work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.


Job Duties

Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
Maintain customer rapport by explaining estimates and expected return of vehicle
Obtain the customer’s approval for estimates and answer questions and address concerns the customer may have
Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair
Ideal Requirements

Previous automotive service or sales experience is preferred
Exceptional customer service skills and a customer centric approach to service
Ability to develop relationships to ensure customer loyalty
Superior communication skills including the ability to listen and understand customer needs
Strong teamwork skills and the ability to thrive in a collaborative environment
Proven time management and organizational skills with the ability to manage multiple demands
High attention to detail and comfort in using technology for most day-to-day functions
Valid Driver's License
Who we are and what to expect:

Competitive compensation plan and industry leading benefits
Opportunity for advancement within the organization via training and continuous improvement
Support from management and other team members to help you succeed.
A family atmosphere where you are valued and recognized for your contributions
Groupwide employee pricing perks and travel rewards
Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!