Senior Systems Analyst

Position: Senior Systems Analyst - Support
Exadata, Exa CC Adminsitrator

• Job

Responsibilities

Investigate and resolve highly complex and critical issues requiring expert technical knowledge in Exadata area.

Act as a consultant for customers to provide technical expertise, know-how and guidance throughout various life cycle stages (design, deployment, migration, implementation, upgrade, patching, go-live, etc)

Lead triage activities along with customer and internal stakeholders (engineering, product support, product management)

Expert in migrations to Exadata. Lead problem solving and maintaining collaboration among the development, EEST team & the Customer

Root Cause Analysis and presentation

Establish resolution action plan (patch application, configuration changes, work-around) and assist customer in test and implementation

Work with the customer and internal stakeholders to establish, track and execute service delivery plans

Escalation Management – Interface with...