Senior| Coordinator Library Operations and Customer Experience

Full job description
Darwin, Australia

Reference: 6651836


City of Darwin has a permanent full-time opportunity for a qualified and experienced (Senior) Coordinator Library Operations and Customer Experience to join our Library & Family Services team!

Base salary $104,7+2.18 - $114,675.03 per year plus 11.5% superannuation
Based at Casuarina library - free parking!
Working across 4 locations throughout Darwin
About the Opportunity:

As a key member of the Library and Family Service team, this position will be required to coordinate an integrated library service across four service points: Casuarina, Darwin City, Nightcliff, and Karama Libraries. This position will be lead, manage, and motivate the Operations & Customer Experience Team, ensuring that customers are provided with a consistent, proactive and responsive customer service experience.

The successful applicant will act as the ultimate customer advocate, viewing the Library Service through the customer's lens and continually working towards service improvements, impressive outcomes, and value for money.

The successful applicant will be required to use their strong knowledge of community engagement principles and practices and, regularly seek community feedback on the libraries and implement continuous improvements to library spaces and service delivery.

This position will oversee the management of library budgets to ensure the provision of services that meet community needs is required. Additionally, the successful applicant will be required to analyse, investigate, and resolve complex and sensitive issues and where needed escalated complaints to the Executive Manager Library and Family Services.

The successful applicant will be required to source and evaluate grant or other funding opportunities for their viability and oversee the delivery of project or program outcomes delivered through grant funding, including acquittal processes.

About You:

To be considered for this role, you will have:

Level 7

Bachelor's degree in Library/Information Services, Business/Operations Management or similar and/or a minimum of three (3) years' experience in a relevant operational leadership role
NT Working with Children Clearance (Ochre card)
Possession of a Class C Drivers Licence
Ability to obtain a National Police Records Check
Level 8

Bachelor's degree in Library/Information Services, Business/Operations Management or similar
Minimum of five (5) years' experience in a relevant operational leadership role
NT Working with Children Clearance (Ochre card)
Possession of a Class C Drivers Licence
Ability to obtain a National Police Records Check
This position has a base salary of $104,7+2.18 - $114,675.03 per year, negotiable based on pre-requisites, plus 11.5% superannuation. The City of Darwin also offers six (6) weeks of annual leave and fifteen (15) days of personal leave per year.

If you have enquiries, please read the full position description on our career page or contact Stacey Rosser on 04 7848 333+.

Applications close at 5pm on + September 2026.

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.



Applications Close: 0+ Sep 2026