Selling Flex Associate

Qualifications
Position Contribution Level : Entry Level
No education requirement
Excellent communication skills
Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment
Hand manipulation to remove sensor tags
Ability to push / pull 100-500 pounds when moving stock carts
Task demands vary in each department because of the different types of merchandise
Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
Responsibilities
Providing Excellent Customer Service
Proactively greeting and engaging customers warmly and with a smile
Supporting the store to meet or exceed its customer service goals
Handling each customer transaction in a professional and friendly manner
Thanking each customer by name following a purchase
Demonstrating Initiative
Offering assistance to the customer proactively and without prompt
Using suggestive selling techniques with all customers
Meeting or exceeding solicitation goal for Belk credit Rewards program
Meeting or exceeding Clienteling goals, where applicable
Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com
Continuous Learning & Innovation
Using Mobile Devices to complete a sale (where applicable)
Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience
Using the Belk App and informing customers about the Belk App to enhance their shopping experience
Using the Belk website to look up merchandise and complete in-store orders for customers
Focusing On Results
Meeting or exceeding personal sales per hour goals
Increasing units sold per transaction by recommending products to customers
Identifying and reducing shrinkage in area
Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
Maintaining Belk professional dress standards and appearance
Maintaining floor and stock areas consistent with store standards
Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department
Following the ROCC the Dock process
Ensuring timely set-up including signage for promotional events
Following procedures for all systems including counts, markdowns, re-tickets and inventory control
Complying with store policies including, but not limited to those concerning attendance and tardiness
Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager
Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager
Job description
A Belk Sales Associate provides outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk’s merchandise, has an awareness of industry technology, and displays the ability to use technology to enhance core selling skills.

Providing Excellent Customer Service
• Proactively greeting and engaging customers warmly and with a smile.
• Supporting the store to meet or exceed its customer service goals.
• Handling each customer transaction in a professional and friendly manner.
• Thanking each customer by name following a purchase.

Demonstrating Initiative
• Offering assistance to the customer proactively and without prompt.
• Using suggestive selling techniques with all customers.
• Meeting or exceeding solicitation goal for Belk credit Rewards program.
• Meeting or exceeding Clienteling goals, where applicable.
• Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.

Continuous Learning & Innovation
• Using Mobile Devices to complete a sale (where applicable).
• Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
• Using the Belk App and informing customers about the Belk App to enhance their shopping experience.
• Using the Belk website to look up merchandise and complete in-store orders for customers

Focusing On Results
• Meeting or exceeding personal sales per hour goals.
• Increasing units sold per transaction by recommending products to customers.
• Identifying and reducing shrinkage in area.
• Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
• Maintaining Belk professional dress standards and appearance.
• Maintaining floor and stock areas consistent with store standards.
• Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.
• Following the ROCC the Dock process.
• Ensuring timely set-up including signage for promotional events.
• Following procedures for all systems including counts, markdowns, re-tickets and inventory control.
• Complying with store policies including, but not limited to those concerning attendance and tardiness.
• Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager.
• Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager.

Education / Experience Requirements

Position Contribution Level : Entry Level

Minimum Education & Experience
• No education requirement.
• Experience in retail preferred

Knowledge / Skills Requirements
• Excellent communication skills.
• Ability to use and learn industry technology preferred.

Physical Requirements
• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.
• Hand manipulation to remove sensor tags
• Ability to push / pull 100-500 pounds when moving stock carts
• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

Disclaimer

For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.