Salesforce Administration

As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes, policies, application configuration & development of user guide materials.

Job Description:

Responsibilities
• You will be administrating the Salesforce implementation to support a global user base 
• Offer L2 support for the Salesforce platform
• Support user queries and Training about new functionalities launched every month by development team. 
• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings
• Manage the data migrations and data loading request for Salesforce 
• Support of the Salesforce integration with other applications and downstream systems
• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
• Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports.
• Stay up-to-date with new Salesforce releases and evaluate new features for implementation.
• Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog
• Establishing best practices, maintaining documentation and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working!

Requirements
• 3+ years of experience as a Salesforce Administrator
• Experience working within a large, global organisation is preferred
• Experience working in a Scrum/Agile environment
• Experience working with CI/CD process
• Driven to succeed with the ability to creatively problem solve
• Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills.
• Strong analytical, planning, and organisational skills.
• Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously.
• Positive, empathetic, and professional manner.
• Certified Salesforce Administrator.
• Experience with Lightning and Salesforce App development.
• Experience with creation and management of Flows.
• Sales Cloud certification is essential.
• Desirable to have ITIL Foundation certificate or experience.

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent