Sales Support

Pay

$35 - $40 an hour
Job type

Part-time

Full-time
 
Benefits
Pulled from the full job description
Work from home
 
Full job description
Part-time - flexible hours
$35-$40 an hour plus super plus potential bonuses
Work from home

Polished Off is based in Perth and services the entire Perth metro and WA region.

We offer the best quality polished concrete, grind and seal and epoxy products to deliver the perfect look that our customers have always dreamed of.


And right now we're looking to hire an exceptional individual who is an absolute wizard at all things behind-the-scenes supporting sales.


Who are you?


Ideally, you're somebody with at least two years experience in sales support or high volume over-the-phone customer service - maybe you have some exposure to the concrete polishing world - Building and Construction, Trade or Retail. More than likely, people describe you as:

Self-confident and intelligent
You've got commercial 'smarts'
A doer - with vast resources of energy and a switched-on problem solver
Diplomatically assertive
Sociable... but you get on with the job too - responsible to see a task through to completion
You love policies, procedures and processes
Glass-half-full - but not blindly optimistic
A confident decision-maker
Comfortable holding people accountable
A natural leader who takes the initiative
Having a balanced view of the world, calling on facts while also using your intuition
Willing to learn and ask questions
If yes... and you also have the personal confidence to handle the occasional Type-A personality, we should speak!


The gig


Starting off on a part-time basis, your day-to-day will see you responding to incoming enquires and dealing with job related queries in the residential and commercial concrete polishing industry. You will be providing price indications based on the pricing matrix, making extensive notes about conversations, and handing over to the quoting team.


Your KPIs are:

Initial Enquiry Response Time
Follow-Up Response Time
Communication Quality
Lead Qualification Accuracy
Opportunity Handover Timeframe
CRM Record Keeping Accuracy
Pricing Matrix Accuracy Quote Tracking Accuracy
Handover Completeness to Quoting Team
Internal Response Time
Collaboration & query escalation

Why would you?


This is a WFH role, where you'll be given full autonomy after your training period. You'll be part of a dynamic business that values you. You'll have flexibility in your hours and you'll be having conversations with all varieties of people. Hourly rate is $35-$40 + Super and there's potential for performance bonuses. You'll also be exposed to professional training and development.


Interested? Click on Apply Now, build a profile (I don't need a resume or cover letter) complete a 10-minute assessment which will help me get some insights into your natural fit for the role and I'll be in touch!


Every application will be acknowledged and every person will be advised the outcome of their application.


Polished Off is an equal opportunity employer. I encourage any person who has suitable experience to apply.


Please note: We are using the BeenSortd service to manage applications. It's not a recruitment agency. It's a clever Australian technology platform that does the recruitment heavy lifting for small business owners. Please feel comfortable though, that all decisions on progressing your application will be made by a human, not AI.