Key Responsibilities:
• Team Leadership & Training:
• Supervise and mentor a team of sales associates, providing ongoing training, support, and feedback.
• Lead by example in terms of sales techniques, customer service, and product knowledge.
• Motivate and encourage the team to meet or exceed individual and store sales targets.
• Schedule shifts, ensuring adequate coverage during peak times.
• Foster a positive, collaborative, and high-performing team culture.
• Sales & Customer Service:
• Assist customers in selecting products, answering questions, and providing personalized recommendations.
• Ensure team members deliver exceptional customer service and resolve any customer concerns or complaints in a professional and timely manner.
• Ensure the team meets daily, weekly, and monthly sales goals.
• Perform product demonstrations and promote store sales events or promotions.
• Operations Management:
• Ensure store is well-stocked, organized, and visually appealing to enhance the customer experience.
• Monitor inventory levels and assist in restocking and replenishment.
• Enforce store policies, procedures, and safety protocols.
• Assist in handling cash, processing transactions, and balancing registers.
• Reporting & Administration:
• Track and report on sales performance, customer satisfaction, and other relevant metrics to management.
• Assist in managing store operations, such as opening/closing duties, handling cash, and ensuring that the store is secure.
• Support the Store Manager with implementing sales strategies and achieving company goals.
Key Skills and Qualification:
• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in retail sales, with at least 1-2 years in a supervisory or leadership role.
• Strong communication, interpersonal, and customer service skills.
• Ability to motivate and lead a diverse team.
• Proficiency with retail management software, point-of-sale systems, and basic computer applications.
• Excellent organizational and multitasking abilities.
• Flexible and adaptable in a fast-paced retail environment.
• Strong problem-solving skills and ability to handle difficult customer situations.
Thanks & Regards
Abubakar Ansari
Contact: 865-567-+028
Email:
[email protected] 