Job Description
Full job description
Burger Wisconsin is one of New Zealand's most iconic burger brands, renowned for premium-quality gourmet burgers served with warmth and passion. With a loyal customer base built over decades, we take pride in delivering an exceptional dining experience every day. As we continue to grow, we are seeking an experienced and driven Retail Manager to lead our restaurant operations at a senior management level.
Key responsibilites and duties
Strategic & Business Management
Planning, organising, directing, and controlling all aspects of day-to-day retail food service operations
Developing and implementing business strategies and operational plans to drive revenue growth and profitability
Analysing sales figures, customer data, and market trends to identify opportunities and inform strategic decisions
Setting and monitoring Key Performance Indicators (KPIs) for the restaurant and reporting performance to senior leadership
Managing the store's P&L, preparing budgets, forecasting revenue, and controlling expenditure to meet financial targets
People Leadership & Human Resources
Recruiting, selecting, inducting, and onboarding all restaurant staff across all levels
Leading, coaching, and developing team members to build a high-performing, engaged workforce
Managing employee relations matters including performance management, disciplinary processes, and conflict resolution
Designing and overseeing staff rosters, leave management, and workforce planning to ensure appropriate coverage at all times
Conducting regular performance reviews and identifying training and development needs across the team
Fostering a positive workplace culture aligned with Burger Wisconsin's brand values and people strategy
Customer Experience & Brand Standards
Maintaining Burger Wisconsin's brand standards and ensuring consistent delivery of an exceptional customer experience
Monitoring and responding to customer feedback, complaints, and reviews; implementing service improvement initiatives
Collaborating with marketing teams on local area marketing activities and promotional campaigns
Ensuring front-of-house and back-of-house operations consistently meet brand, quality, and presentation standards
Compliance, Health & Safety
Ensuring full compliance with New Zealand employment law, food safety regulations, and the Health and Safety act.
Holding and maintaining all required food safety certifications and ensuring the team meets hygiene and food handling standards
Conducting regular health and safety audits, hazard identification, and risk assessments
Maintaining accurate records for regulatory compliance, audits, and reporting purposes
Procurement & Inventory Management
Overseeing procurement of food, beverage, packaging, and operational supplies in accordance with company standards
Managing supplier relationships and negotiating terms to optimise cost and quality outcomes
Implementing and monitoring stock control systems to minimise wastage and ensure adequate supply
Conducting or overseeing regular stock takes and reconciling inventory discrepancies
Facilities & Equipment
Overseeing the maintenance and cleanliness of the premises, kitchen equipment, and front-of-house areas
Coordinating with maintenance contractors and head office for repairs, upgrades, and equipment servicing
Ensuring all equipment is operated safely and maintained in accordance with manufacturer and company guidelines
Essential
A minimum of 2 years relevant work experience or a relevant qualification
Financial acumen with experience managing budgets, cost controls, and revenue reporting preferred.
Salary range of $32.00- $38.00 per hour, depending upon experience. The role requires the candidate to work evening shifts, weekends and public holiday
If you meet the requirements, please email your CV to Jaydeep.
