Restaurant

Job Summary

We are a leading branded restaurant in Gurugram for multiple positions in our team. We are looking to add Restaurant Captains across the chain. We are in significant growth mode and are hiring talent to our management team.

Responsibilities and Duties

The restaurant captain plays a pivotal role in ensuring smooth operations and exceptional service within the restaurant. Their responsibilities encompass a wide array of tasks, ranging from overseeing the dining area to coordinating with kitchen staff and managing customer interactions.
• Supervising and delegating tasks to the waitstaff to ensure efficient service.
• Greeting guests upon arrival, escorting them to their tables, and ensuring their needs are met throughout their dining experience.
• Managing reservations and seating arrangements to optimize table turnover and guest satisfaction.
• Maintaining cleanliness and ambiance in the dining area, including setting up and arranging tables.
• Liaising between the front-of-house and back-of-house teams to ensure seamless communication and coordination.
• Handling customer inquiries, feedback, and complaints with professionalism and prompt resolution.
• Training and mentoring new staff members to uphold service standards and procedures.
• Monitoring inventory levels of essential supplies such as cutlery, glassware, and linens.
• Collaborating with the kitchen staff to ensure timely and accurate delivery of food orders.
• Upholding the restaurant's reputation for excellence by providing attentive service and fostering a welcoming atmosphere for guests.

Required Experience, Skills and Qualifications

6 months - 5 years in the restaurant industry

Job Types: Full-time, Permanent

Benefits:
• Food provided
• Provident Fund

Schedule:
• Day shift
• Evening shift
• Morning shift
• Rotational shift

Work Location: In person