Job Description
Job Details
Job Location
Main Facility - Oklahoma City, OK
Position Type
Part Time
Education Level
4 Year Degree
Travel Percentage
Negligible
Job Shift
Day/Evening
Job Category
Research
Description
Public Strategies Overview
Public Strategies (PS) is a nationally respected consulting, project management, and marketing firm based in Oklahoma City. We provide innovative solutions for federal, state, and local clients, including project and program management, training and technical assistance, technology, event management, research and evaluation, video production, and strategic communications. We also deliver research-informed direct services to financially vulnerable Oklahomans, with a focus on strengthening families and improving employment opportunities.
We are a collaborative team of thinkers, creatives, strategists, communicators, builders, researchers, and change agents committed to touching lives, driving change, and doing good well.
Position Summary
PS is seeking motivated individuals with experience in customer service, high call volume, sales, or community outreach to join our team in supporting Family Expectations (FE), a nationally recognized program aimed at strengthening families around the birth of a child. This role focuses on collecting data through a 12-month follow-up survey with participants, ensuring their completion of the evaluation survey. The individuals in this position will contribute to Public Strategies’ mission – helping systems, organizations, and individuals reach their full potential while maximizing the public good – by providing assistance in a federally funded, rigorous program evaluation.
As part of our outreach team, you will contact program participants to complete follow-up surveys, using your communication skills to build rapport, encourage participation, and address any questions or concerns. You will also administer surveys to participants onsite. This position requires strong interpersonal skills, the ability to handle a high volume of calls, and the persistence to meet outreach goals. You will play a crucial role in ensuring participants remain connected to the program and that data collection targets are met.
We are looking for individuals who thrive in fast-paced environments, are goal-oriented, and are comfortable engaging with diverse populations. Experience in sales, customer service, or community outreach is highly valued. This is a seasonal position with the potential for long-term employment and offers an opportunity to develop valuable skills while contributing to a program that makes a lasting impact on families in Oklahoma.
Essential Job Functions
• Participate in data collection for the evaluation and research team, including data collected at the 1-year follow-up and at other times as agreed
• Support program participants throughout the data collection process to ensure that they provide honest and thorough information for program management and evaluation purposes
• Assist in writing reports, such as those based on collected data, required by federal grant funders or as needed to support the research teams
• Assist in ensuring that all research activities are implemented consistent with defined research protocols in the broader context of FE's commitment to customer service
• Participate in staff training to improve services for families
• Other duties as assigned
Qualifications
Education/Training
• Undergraduate or graduate level student in Social Work, Public Policy, Psychology, Applied Research, or related field.
Experience
• Minimal experience with customer service, high call volume, sales, or community outreach
• Experience working with teams.
Skills, Knowledge, And Abilities
• Understanding of financially vulnerable families.
• Ability to relate effectively with people across numerous professions and all economic income levels, building trusting relationships.
• Ability to work evenings and weekends, with some hours Monday-Thursday 5pm-+pm and Saturday 8am-1pm.
• Personable, a critical thinker, self-motivated, hard-working, detail-oriented, and flexible
Public Strategies is an equal employment opportunity/affirmative action employer. Employment decisions are based on merit and business needs, not on classifications protected by law, including but not limited to: race, color, *** (including ****** orientation, gender identify, and pregnancy), religion, national origin, age (40 and older), disability, genetic information, military service, or any other classification protected by law.
