requirements

Client Engagement & Retention
• Conduct regular follow-ups and review calls
• Educate clients on investment processes and market basics
• Proactively identify cross-selling and upselling opportunities
• Maintain high client satisfaction and retention levels

Compliance & Documentation
• Ensure proper KYC, FATCA, and other regulatory documentation
• Follow AMFI / SEBI guidelines and internal compliance policies
• Maintain accurate client records and CRM data

Job Types: Full-time, Permanent, Fresher, Internship, Contractual / Temporary

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person
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Oracle


Service Manager - Incident Management
Oracle • Ahmedabad, Gujarat • via LinkedIn
23 hours ago
Full–time
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Job description
Job Description

A great opportunity to join the global Service Desk in Oracle Customer Success Services organization. The Service Desk delivers customer request triage, Service Request management, incident management, escalation management and customer service support to Oracle top customers. The ultimate role of the Service Manager is to grant customers an enhanced Oracle experience and to ensure the appropriate level of service management.

The role requires remote, non-technical work on JAPAC day shifts (5 days/week), with weekend rotation required, working as part of the global Service Desk delivering service management to Oracle customers for Oracle Cloud Infrastructure and connected Oracle solutions.

Career Level - IC3

Responsibilities

RESPONSIBILITIES
• Act as first customer point of contact and observe the response SLOs
• Triage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practices
• Capture and collect customer concerns, issues and impact
• Provide customer service and incident management support, as per Service Desk delivery standards
• Act as an escalation point for critical issues, following Oracle best practices
• Stand as customer advocate and work in partnership with Oracle Success Managers to make sure the customers receive the right level of attention and support from Oracle resolver groups
• Enable and expedite the resolution of issues reported