Required Call Center Representative in Gangtok SK | Gangtok| Sikkim| India

Join Axis Bank as Call Center Representative job nearby Gangtok to help and solve issues of Sikkim customers as an Inbound/ Outbound calls, The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries. keeping customer satisfaction at the core of every decision and behaviour.ducation: Min 12th passed / Any Graduation.

Pre-requisite: Excellent Typing and Communication skills.oles & Responsibility at Axis Bank Gangtok:

• Identify and assess customers needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Can handle Gangtok customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Participate in engagement campaigns to potential and existing clients to increase growth opportunities in Gangtok

• Assist office staff with client credit applications and transaction processing

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Cross selling of partners BFSI products in Gangtok.

Eligibility Requirement for Tele-Caller Job in Gangtok:

• Freshers and experience candidates from Gangtok both can apply

• If someone having Tele calling or BPO experience should be perfect fit.

• Can Speak in Sikkim local language – Nepali or Hindi, English

• Good knowledge of relevant computer programs and telephone systems

• Excellent communication and presentation skills

• Should be local from Gangtok SK.