Repair and Service Support Manager

Location
Greater Brisbane QLD
 
Full job description
Lead innovation, drive operational excellence, and grow your career within Michael Hill.

Ready to take the next step in your journey?

Our Australian Support Centre in Brisbane is seeking a passionate internal leader to step into the role of Repair and Service Support Manager on a secondment basis until February 2026.

This is more than a development opportunity – it’s your chance to shape the future of our repairs and product services function, influence global practices, and make a lasting impact.

Why This Role?

As a proven contributor within the Michael Hill family, you understand the importance of operational excellence and customer satisfaction. Now, imagine leading a function that directly supports our stores, suppliers, and customers across the globe.

Drive strategic improvements in repair and service operations.
Collaborate across departments to elevate service delivery and profitability.
Lead education and process development to upskill our global workforce.
What You Bring:

Strong leadership and stakeholder management skills.
Proven ability to develop and embed compliant processes and documentation.
Experience in retail support, supplier relationship management, and financial reporting.
A customer-centric mindset with a passion for continuous improvement.
Ability to analyze complex data and translate it into actionable insights.
Previous experience in jewelry production, repair, and service (Michael Hill experience preferred).
Please advise your current direct Manager of your interest prior to submitting an application.