Job Description
Role Responsibilities
We are seeking an experienced Release/Change Management lead in the delivery of software assets for the Retail Digital Channels portfolio. The candidate will assist in the delivery of many strategic programs, enable comunication between delivery units & management teams by their work predominately focused on Release and Change Management. The candidate will be expected to Co-ordinate and manage the scheduling, planning, and controlling the software's development and delivery process. Responsible for the Release Management lifecycle that involves the stages such as scheduling the release, coordinating between teams, and deployment of release as per the schedule and within budget. Need to ensure that there are 0 post production issues due to release process by ensuring that co-ordination happens between teams and the correct version of the code gets deployed to Production..
The successful candidate will be an experienced Release/Change Lead with a track record in delivering multiple concurrent, complex projects in a regulated environment, ideally within a financial institution's context. The candidate should have experience working with teams distributed across multiple countries and experience working with program management teams to implement desired high-quality software assets with flexible prioritisation in a Scrum based model. The successful candidate is expected to:
• Follow a structured approach to Release of software delivery within the team
• Align with the development plans and change agenda of greater team
• Participate in and drive through the release process for the entire Hive consisting of many Squads
• Manage dependencies of all technical deliverables and releases
• Enforce sound technical standards adherence in all Release deliverables
• Be active in suggesting positive change for peers and partner teams
• Advocate best practice release and change management protocols for developments consisting of multiple streams.
• Take ownership and accountability of the entire release lifecycle
Key Roles and Responsibilities
• Ability to handle software infrastructure management & configuration management
• Min 5 years' experience Release and Change Management and min 2 yrs in team Management & project management.
• Experience in Coordinating the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates
• Capable of Managing risks and resolving challenges that impact release scope, quality, and schedules
• Should have strong knowledge in Agile software delivery, DevOPs and other Release Management tolls and process
• Experience with leveraging advanced features and tools in Atlassian software suite
• Passion and flair for technology, at home with team-oriented, collaborative, and consultative environment
• Proven skills in co-ordination, staff management and leadership working with vendors and internal teams.
• Managing risks and resolving challenges that impact release scope, quality, and schedules
• Strong knowledge of risk and regulatory delivery
• Good knowledge on Release management and deployment coordination activities
• Knowledge of all aspects of software Release activities
• Excellent oral and written communication skills
• Should have a good analytical skills.
• Contribute to creation of standards & frameworks for the project
• Should have the capability to handle more than one project at a same time.
• Follow documented Release life cycle as per quality management standards
• Drive and ensure Participation in Release planning meetings and solution meetings
• Track overall Release and Change management for all Squads under a Hive
Strategy
• Awareness and understanding of the business strategy and model appropriate to the role
Business
• Awareness and understanding of Retail business, the wider business, economic and market environment in which the Group operates
Processes
• Responsible for the capability development of the team/ unit
• Responsible for conducting appraisals, feedback & handling work allocations for direct reports & reviewing the same for indirect reports.
• Responsible for managing the career growth, motivation & retention for the assigned group
• Skill to coordinate resources and teams from different countries
• Good Stakeholder Management Skills
Risk Management
• General Project/Program management experience
Regulatory & Business Conduct
• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team]to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Training, licenses, memberships and certifications
Banking Domain Knowledge is preferable
• Knowledge on DevOps and other related Release Management tools
• Experience in handling Multiple releases with cross dependencies and component overlaps
• Knowledge & Experience in practising Release / Change Management lifecycle process
• Knowledge / Experience in DevOps
• Experience in handling projects of mobile/online banking platform
• More than 5+ years' experience in software Release/Change management and 2+ years in team Management & project management
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS
• Agile Methodologies, Lean Framework Advanced
• Project/Program Management skills Core Release management Core
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
