Receptionist- Headspace

About Us

Access Health and Community has a 150-year legacy of compassionate care, with a mission to build healthier lives together.

We have over 400 dedicated employees and 200 volunteers, serving across 18 locations.

Our upcoming merger with Inspiro strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.

About the Role

We are seeking a casual receptionist with exceptional interpersonal skills and a passion for delivering excellent customer service in a community service environment.

This role requires emotional intelligence, a warm personality, and the ability to provide a welcoming first point of contact for young people and their families/friends seeking support.

The successful candidate will possess excellent organisational skills, attention to detail, and the ability to provide efficient administrative support to the team.

Key Responsibilities

Provide a welcoming, youth-friendly, and accessible reception service to young people and their friends/carers
Operate switchboard, provide information and activities, and services offered by the Centre
Scheduling and changing appointments, sending SMS reminders
Processing of Medicare, HiCAPS, and cash operations
Conduct COVID screening prior to face-to-face appointments, where required
Process recalls and reminders for young person follow-up as directed by GP
Maintain neat and tidy service areas
Assist with the collection, distribution, scanning, and responding to mail, faxes, email, and messages
Other relevant duties as negotiated with management
Requirements

Experience in delivering reception services within a community health centre, medical practice, or mental health service
Experience using TrakCare, Medical Director, Pracsoft, or other electronic health records (desirable)
Experience with Medicare billing and use of EFTPOS and HICAPS
Proficiency in Microsoft Office and relevant software applications
Previous administration experience and customer service skills essential
About Our Culture and Benefits

At AccessHC, we offer more than just a fulfilling career; we provide an environment where you can thrive in a culture of collaboration and support.

We promote an environment of success and fulfilment, with a range of benefits that include:

Please read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits

How to Apply

If this position resonates with you and you are passionate about working alongside an experienced and supportive team, please forward your resume and cover letter addressing the key selection criteria.

Please refer to the position description on our website: https://accesshc.org.au/careers/