MNC in Gurgaon
Hiring For Process Trainer/ Quality Analyst
International Voice Process
Voice Process
Require Excellent communication skills.
CTC UPTO +LPA based on last CTC
Process Trainer
Eligibility : Should have 2+ experience as an Process Trainer in International BPO
Experience in giving Training to New Hire
Design training curriculum using inputs from Operations &Quality
Knowledge management for the process
Maintain MIS related to all training batches
Keep up to date with the product / process knowledge
Accountability for 0 – 30 days batch performance
Attend TTT conducted by clients
Conduct PKT and process refreshers on the floor
Design & Develop training content
Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with
appropriate refresher plans for the required population
Participate in calibration of Trainers, QAs and Voice Coaches within the team
Also Hiring for Quality Analyst, Quality Team leader, Team leader Operations for Gurgaon
Interested candidates can mail their cv at
[email protected] or call at 8210841+64
