PM Operations Co-Ordinator Supervisor

Location
Chullora NSW 2190
 
Full job description
The PM Operations Coordinator Supervisor plays a key role in supporting the day-to-day operations of NSBC Group’s Control Centre (OCC), ensuring the seamless and safe delivery of services while fostering a respectful, collaborative, and inclusive work environment. This position works closely with various internal teams and external stakeholders to ensure operational efficiency, customer satisfaction, and compliance in a fast-paced, 24/7 setting.

Key Responsibilities:

Operational Management:

Oversee and manage daily operations, ensuring timely and effective service delivery.
Coordinate trip scheduling and resource allocation to optimize efficiency.
Collaborate closely with fleet managers and breakdown teams to respond promptly to vehicle servicing, inspections, repairs, and breakdowns.
Team Leadership:

Lead, motivate, and support depot staff, operations team members, and drivers, with a focus on team development and well-being.
Promote a positive and inclusive workplace culture that values teamwork, accountability, and open communication.
Customer Experience:

Ensure high levels of customer satisfaction by delivering professional, responsive, and reliable service.
Address customer concerns with empathy and urgency, striving for timely and effective resolution.
Build and maintain strong, trust-based relationships with key clients and partners.
Work collaboratively with the Commercial team to continuously improve service delivery standards.
Facilitate clear and respectful communication with all stakeholders to support a cycle of continuous improvement.
Office & Cross-Departmental Support:

Support the bookings department with priority and high-profile clients to ensure service expectations are met.
Collaborate with the Compliance team on matters related to driver and vehicle requirements.
Maintain a clean, safe, and supportive working environment for all staff.
Safety & Compliance:

Ensure full compliance with industry safety regulations and company standards.
Champion a culture of safety by implementing, monitoring, and refining safety protocols.
Conduct regular safety training sessions and emergency preparedness drills.
Support the strategic growth of the charter division through safe and sustainable operational practices.
Qualifications & Skills:

Preferred Experience:

Minimum of 2 years in the transportation or logistics industry (Bus/Coach preferred but not essential).
Familiarity with transportation regulations and compliance frameworks.
Core Competencies:

Empathetic leadership with a focus on team engagement and development.
Strong communication and interpersonal skills.
Customer-centric mindset with a commitment to service excellence.
Effective problem-solving and fast decision-making capabilities.
Strong organizational and multitasking abilities.
Financial awareness with an ability to support cost-effective operations.
Working Environment:

This role is based in an office setting with regular visits to operational sites and client locations.
Occasional travel may be required to support business initiatives or attend training.
Availability to work PM shifts and participate in a rotating weekend roster is essential.
Job Types: Full-time, Permanent

Pay: From $90,000.00 per year

Ability to commute/relocate:

Chullora NSW 2190: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have a valid NSW Driver's Authority (or be willing to obtain within 90 days)?
Are you available for a rotating PM roster that includes weekends?
Experience:

Transportation supervisory: 2 years (Preferred)
Licence/Certification:

MR Licence (Required)
Work Authorisation:

Australia (Required)
Work Location: In person

Application Deadline: 31/07/2026