Officer| Retail Banking Operations

Officer, Retail Banking Operations - ()

Job: Retail Banking
Primary Location: Asia-India-Chennai

Schedule: Full-time
Employee Status: Permanent
Posting Date: 01/Sep/2026, 12:22:01 PM
Unposting Date: 01/Oct/2026, 10:5+:00 PM

Role Responsibilities

Strategy
• Awareness and Understanding on the Group Onboarding, PLCC and Overdraft Procedures.

Business
• Awareness on the Retail and Business Banking Onboarding Operations.

Processes
• Able to perform Client onboarding operations work which may or may not be straight forward and repetitive.
• Has good understanding of processes and products.
• Should possess Basic knowledge on PL/CC/OD products.
• Possesses and applies technical expertise to his/her area of work.
• Keeps up to date knowledge of changes to Onboarding processes, products and PL/CC, OD processes.
• Open to suggestions and experimentation.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• To perform the assigned activities on time with no errors.
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations.

Behavioural Capabilities

Precision Accuracy
• Able to drive quality work within self.
• Proofreads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others to ensure he/she has resolved them in the appropriate way.

Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work.
• Able to provide differentiated customer service for various types/ grades of customers.
• Treat all clients with respect and cultural awareness.
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working.

Communication
• Proficient in both verbal and written communication.
• Escalates issues and concerns in a timely manner.
• Ability to communicate clearly to be understood by the recipients.
• Ability to understand instructions and written documentation clearly and accurately.

People and Talent
• Possess ability to understand the work plans and organizes their own work effectively.
• Able to identify sudden changes at a transactional level.
• Raises issues when they see the task is at risk.
• Completes work as assigned.