Night Porter

DEPARTMENT/LOCATION: Nights

PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To support night manager/night auditor while on shift

RESPONSIBLE TO: Rooms Division Manager/Night Manager/Duty Manager

RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.

Duties

MAIN DUTIES:

To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty
Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
To deal with any guest enquiries/needs quickly and effectively.
To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner.
To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
Ensure that any early breakfasts are delivered to the guest on time and to standard.
To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
To carry out cleaning as per the night cleaning schedule.
Cleaning of public areas as assigned by management.
Maintenance of Premier Lounge. Stock replenished as required.
Reception desk and office cleaned.
Ensure meeting rooms are refreshed and prepared.
Cleaning of public bathroom areas.
Ensure front areas of the hotel are tidy, cleared of debris and clean.
If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
Additional and reasonable duties may be assigned as deemed appropriate by management.
Ad hoc customer requests
Ad Hoc requests dependent on business