Network Support Technician

Company Overview

'XBASE Technologies, established in 1988, delivers outsourced IT support solutions tailored for small to medium-sized organizations across North America. Our commitment is to provide enterprise-level quality support services, ensuring our clients' technology needs are met with professionalism and efficiency.'

Job Description

We are looking for a Network Support Technician with experience in Cisco, Fortinet, Linux, Ansible, and Python. This role is ideal for someone with solid technical fundamentals who enjoys troubleshooting, supporting production environments, and building stronger skills in networking, security, and automation.

You will work across client environments helping support network infrastructure, firewalls, Linux systems, and operational tooling. You will also assist with technical documentation, incident response, routine changes, and escalation support.

Responsibilities

Support and troubleshoot client network and infrastructure issues
Assist with the configuration and maintenance of Cisco switches and network equipment
Support Fortinet / FortiGate firewalls, VPN connectivity, and security policies
Troubleshoot and maintain Linux systems and services
Use Python and Ansible to support automation, reporting, and operational tasks
Investigate issues related to LAN, WAN, internet connectivity, DNS, DHCP, routing, switching, and VPNs
Escalate complex issues appropriately while taking ownership of follow-through
Assist with client changes, deployments, upgrades, and remediation work
Create and maintain accurate technical documentation
Follow internal standards for security, change control, and service quality
Required Qualifications

2 to 4 years of relevant IT support or network support experience
Hands-on experience with Cisco networking
Experience supporting Fortinet firewalls and VPNs
Working knowledge of Linux administration and troubleshooting
Basic scripting or automation exposure using Python
Exposure to Ansible is preferred
Good understanding of:
TCP/IP
VLANs
Routing and switching
NAT
DNS
DHCP
VPNs
Firewall rules and policies
Strong troubleshooting and communication skills
Ability to work effectively in a fast-paced, multi-client environment
Nice to Have

MSP experience
Fortinet or Cisco certifications
Experience with monitoring and alerting systems
Familiarity with technical documentation and change management
Exposure to security-focused or compliance-sensitive environments
What We’re Looking For

Someone who is dependable, organized, and technically curious
Someone who can handle day-to-day support issues with confidence
Someone who knows when to escalate and how to communicate clearly
Someone who wants to continue developing deeper networking and infrastructure skills
Why Join XBASE

Established and respected Toronto-based MSP
Exposure to a wide range of client environments and technologies
Opportunity to build stronger skills in networking, Linux, security, and automation
Collaborative technical team
Competitive compensation based on experience
How to Apply

Please apply through Indeed and include:

Your resume
A brief summary of your experience with Cisco, Fortinet, Linux, Ansible, and Python
Pay: $42,000.00-$52,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Tuition reimbursement
Work Location: In person