MIS Support Officer

Come shape the future of education with us

We are a global provider of School Management Information Systems (MIS) already supporting over 3,000 schools in Australia, Ireland and UK. We're on a hugely exciting journey of further growth as we expand in the UK market.

As a member of our established Support team, you will be a key part of our dynamic and fast-growing team. You will work with the Support Team Manager - UK & IE to provide phone, email and live chat support to external clients who have questions, queries or issues surrounding the Compass platform and its associated timetabling solutions.

You will empower schools to get the best out of their software through maintaining the UK Help Centre and providing excellent customer service. Your responsibilities will include:

Maintaining up-to-date knowledge of the Compass platform
Providing solutions to schools by responding to their requests and solving problems as they arise
Imparting product knowledge around the Compass platform to improve schools' ability to use the software
Managing communications through various channels
Logging and monitoring tickets within Zoho, ensuring we meet our SLA
Staying informed of developments in the Compass platform
Keeping abreast of news from the Department for Education to ensure the advice you give is up to date and accurate
Escalating customer enquiries to the appropriate team
Helping to identify schools where training or customer success input would improve the customer experience
Developing and maintaining Help Centre Articles
Monitoring the Compass Community
Performing ad-hoc tasks as directed by your manager
We are looking for an enthusiastic person who communicates well, shows a natural flair for problem-solving and has an ability to learn fast on the job. You should have a true passion for putting the customer first, a drive to go the extra mile giving customers the best experience, and excellent listening and analytical problem-solving skills with exemplary verbal communication skills.

We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.

Our benefits include:

A flexible working culture
Learning & Development opportunities
Annual Salary Range: £25,000 - £30,000 GBP