Job Description
Manager, Retail Risk Operations-()
Job
:Operations
Primary Location
:Asia-India-Bangalore
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:27/Mar/2026, 1:24:55 AM
Unposting Date
:Ongoing
Responsibilities
To build, implement scalable, standardized cost effective Decision system platform using SM/ Power Curve Originations - PCO to support credit decision automation and real-time application decision.
Ensure high quality on strategy deliverables are met within agreed timelines
Support credit automation and implement strategies in-line with approved Country/Group lending
Strategy
• Follow standard documentation required for development or enhancement of decision systems.
• Defining scope, objectives and use-case and business requirements relating to data quality and enrichment.
• Assist in creating and maintaining data related project schedules by tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving issues
Business
• Retail Risk Operations /Support servic
Processes
• Follow standard documentation required for development or enhancement of decision systems.
• Defining scope, objectives and use-case and business requirements relating to data quality and enrichment.
• Assist in creating and maintaining data related project schedules by tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving issues
People and Talent
• Internal stakeholders.
- Group / Country Retail Credit Policy
Internal IT partners supporting.
Other Business areas such as Product and Operations
• External stakeholders
Suppliers, vendors and consultants
Experian Decision Analytics (Vendor for Credit Decision System)
Risk Management
• Identify and share industry best practices and work with the businesses for their feasibility and implementation
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an acceptable timeframe and/or escalated through process owners or risk committee
Governance
• Provide oversight across countries, business units, and support team to ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws (e.g. laws governing securities activities, company law) and anti-money laundering regulations and guidelines]
• Embed the Group's values and code of conduct in Retail Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees' form part of the culture
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Group Team – Coe Team] to achieve the outcomes set out in the Bank's Conduct Principles: Retail Banking
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Key Stakeholders
• Internal stakeholders.
- Group / Country Retail Credit Policy
Internal IT partners supporting.
Other Business areas such as Product and Operations
• External stakeholders
Suppliers, vendors and consultants
Experian Decision Analytics (Vendor for Credit Decision System)
Other Responsibilities
• Business Strategy and Model : Good working knowledge of Standard Chartered's Retail lending business and that of peers in the industry.
• Work closely with various technology/project teams to understand the business meaning of data, and provide analysis and requirements to ensure the data design is fully understood and the development initiatives are in-line with the intended design and standards for Decision System platform.
• Suggest automation in the areas of Credit and process that will enable in aligning to overall business and organizational strategies.
• Non-technical Skills : Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders.
• Strong interpersonal skills with the ability to influence and drive consensus
• Risk Management and Control : Ability to identify, assess, monitor control, and mitigate risks in projects implementation.
