Job Description
Under the direct supervision of the Maintenance Manager and General Manager, the incumbent monitors & maintains hotel’s facilities and equipment to preserve brand image, and maximize life of facilities and equipment and optimize safety and comfort of guests, while maintaining company and legislative standards.
Duties & Responsibilities
Responsible for the day to day maintenance of the property; working flexible shifts and weekends.
Implement maintenance activities schedules to cover all tasks to be completed on a regular basis, plan for responding to emergency situations.
Practices regular preventative maintenance and upgrades as necessary, all technical services & components of the building including electrical systems, mechanical systems, energy management systems, fire alarm/safety systems, grounds, parking, etc.
May perform preventative maintenance and minor repairs in accordance with BRAND directives and instructions.
Responds to guest calls when on duty.
Supports the service personnel in any way possible to enhance guest services.
Responds to Front desk calls, assisting in checking rooms, luggage delivery and guest special request.
Anticipates, identifies and corrects system breakdowns to achieve guest satisfaction.
Communicates with Facilities Manager and co-workers regarding product/ service deficiencies, equipment, safety problems, etc.
Is fully prepared for fire alarm procedures and other safety requirements. To complete all fire safety reports (e.g. Fire extinguishers, Health & Safety, Equipment reports)
Is familiar with the location of how to control the supply of water, electricity and gas in an emergency situation.
Refurbishes furniture and fixtures within the hotel such as cabinets, tables, chairs, doors, windows and counters. Paints and finishes furniture and fixtures, if needed.
Performs general minor repairs to in house plumbing, electrical, refrigeration, and HVAC systems.
Performs routine maintenance on air handling units (HVAC)
Performs room inspections as required.
Conducts fire alarm training weekly and drills monthly.
Reports work completed daily to the General Manager.
Removes snow/ice-surrounding hotel.
Some janitorial work inside/outside of the building, keeping the hotel’s appearance at its best.
Ensure compliance with hotel’s Occupational Health & Safety procedures.
Duties associated with Maintenance position including but not limited to the above
Minimum Qualifications and Skills
Excellent communication skills in English.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Experience as a hotel Maintenance worker.
Excellent organizational skills.
A “hands-on individual” knowledgeable in general maintenance, HVAC, woodwork, plumbing, electrical, drywall, grouting, grounds maintenance, boilers, small appliances, etc.
Certifications will be an asset.
Ability to deal with all levels of management in a professional manner.
Mental Effort
Ability to take direction from different management staff
Requires focus with consistent interruption
Ability to deal with guests in a courteous and pleasant manner
Physical Effort
Some heavy lifting required
Working Conditions
Standing for long periods
Working with hazardous materials
Type of Supervision Required
Reports to the hotel Maintenance Manager and General Manager. Works under general instructions to prioritize and complete assigned tasks.
