Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Accountabilities:
Program Administration
Provides the Central Service Provider (CSP), Local Distribution Company (LDC), and the Ontario Energy Board (OEB) with up-to-date contract information
Answering program questions and redirecting customers to the OESP portal, or OESP contact center to complete their application, or get more information
Pre-screening applicants on the phone or in person for OESP/LEAP eligibility
Manually verify the household income for applicants who have not filed a tax return in the last two years, for applicants whose household employee income circumstances have changes since they last filed their taxes (for OESP), and the relevant household information for those looking to qualify for the LEAP
Informing applicants who do not meet the income eligibility criteria based on the manual verification of income performed by the agency, that they are not eligible for the program
Informing successful applicants of the OESP/LEAP that they are eligible
Assisting applicants with completing and submitting online and paper calculations to the CSP, and the LDC.
Mailing the OESP consent form on behalf of applicants (if requested/required)
Process payment vouchers, collecting necessary backup information, and corresponding with Accounting Department to process payment to LDC on behalf of qualified clients who qualify for LEAP
Maintain accurate records of client information while maintaining confidentiality and providing program, logs of activities, operational and statistical reports as required in a timely, accurate, and organized manner.
Health and Safety
Responsible for abiding by The Salvation Army’s Health & Safety Policies and Procedures and work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.
Perform other duties as required.
CRITICAL RELATIONSHIP MANAGEMENT:
Internal:
Corps Officer, Community & Family Service Manager, and staff.
Attend and participate in individual, team ministry unit meetings.
External:
Community (donors, participants, community agencies)
OEB, and LDC
MANAGERIAL/Technical Leadership RESPONSIBILITY:
This position reports directly to the Community & Family Service Manager
FINANCIAL AND MATERIALS MANAGEMENT:
This role has no financial budget allocation or expenditure authority.
All approved eligible personal travel expenses are reimbursed.
WORKING CONDITIONS:
This is a permanent part-time position based on 22.5 hours per week
Normal hours of work: 3 days per week (including Thursdays), 8:00 a.m. to 4:00 p.m. and includes ½ hour unpaid meal break.
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
Education, Qualifications and Certifications:
Completion of a 2-year Community College diploma or certificate preferably in Social Services and/or Psychology.
A working knowledge of mental health and addiction issues.
Proficient in working in a computerized environment; must demonstrate strong skills using Microsoft Office Suite: Word, Excel, and Power Point.
Alternative combinations of education and experience may be considered.
Experience and Knowledge Requirements:
Minimum of 2 to 3 years of prior related experience, including but not limited to customer service experience, communicating with multi-barriered persons, individuals with mental health and/or addiction issues
Some experience with community programming in a church setting would be an asset.
Valid Ontario Class “G” Driver’s License, personal vehicle and insurance is required, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
Skills and Capabilities:
Attention to detail, problem solving, conflict resolution and analytical skills.
Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible.
Excellent interpersonal and customer service skills, integrity, and adaptability.
Exhibit good listening skills, have strong oral/written communication skills.
Strong sense of integrity and confidentiality with professional ethics
Ability to complete assignments and meet deadlines with minimal supervision.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Compensation:
The target hiring range for this position is $20.25 to $25.31 with a maximum of $30.37.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
[email protected]
if you have a need for any accommodation and we will be pleased to discuss this with you
