Lead Technician

Lead Technician
Position Summary
Paul Davis Restoration provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters.
Essential Duties/Responsibilities
High-level performance of water mitigation, tarping, board up, mold remediation, asbestos/lead abatement, and carpet cleaning/reinstallation services according to Paul Davis and industry specifications under the supervision of the Operation Manager.
The Restoration Industry is a 24/7 on call business. On call availability is required.
Focus and dedication to providing excellent customer service.
Maintain a clean, properly stocked, and organized truck and maintain all company equipment.
Assist in warehousing and facility-related tasks when necessary.
You will be a leader for the team.
Knowledge, Skills, and Abilities:
Knowledge of Microsoft Office applications (Outlook, One Drive)
Excellent Communication skills
Ability to be assertive, empathetic, inspiring, and engaging to others
Ability to work independently
Ability to operate a vehicle safely
Stress Management and Composure
Problem Solving and Conflict Resolution
Maintain a level of confidentiality
Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
All other duties as assigned
Required Education and Experience
Customer Service experience
Valid class 5 drivers license with a clean drivers abstract required
High school or equivalent required
Preferred Education and Experience
IICRC Certified, as an asset
One or more years’ experience within the restoration industry
1 plus year experience in a craft, trade, or manual labor position or equivalent schooling
Physical Requirement
Must be able to stay in a stationary position up to 25% of the time within a vehicle.
Ready to maneuver safely about job sites, stairs, walkways, roofs, crawl spaces
Occasionally ascends and descends a ladder to complete jobs
Must be able to observe and perceive information on a computer, cell phone and documents
Must be able to communicate and converse with customers over the phone and face to face
Frequently will lift to 75lbs
Ability to safely operate a company vehicle
Team Compensation and Benefits:
Paid training
Group Benefits Plan
Work Environment Employees will be working indoor/outdoor and be exposed to outdoor weather conditions as well as occasionally working in the office.