Knowledge Base Content Writer

Job description
• Job Overview:

Reward Gateway is a dynamic and innovative company that provides employee experience solutions to businesses worldwide. We are seeking a Knowledge Base Content Writer to join our team and contribute to the creation of high-quality content for our knowledge base.
• The Role:

The successful candidate will be responsible for developing and maintaining accurate and up-to-date content for our knowledge base, including product documentation, user guides, and tutorials. They will work closely with cross-functional teams to identify knowledge gaps and develop content to fill them.
• Key Responsibilities:

- Develop and maintain content for our knowledge base

- Collaborate with product and technical teams to write clear and concise content

- Measure the performance of content and make data-driven decisions to optimize it

- Advocate for our knowledge base as the go-to resource for information on our platform and products

- Help review existing content and make recommendations for improvement
• Salary and Benefits:

- Competitive salary: £30,000 - £35,000 per year

- Comprehensive benefits package, including flexible holiday plan, wellbeing allowance, and bonus payments

- Opportunity to work with a leading company in the employee experience space
• Requirements:

- 1-2 years of experience in technical content development or a similar role

- Proven understanding of technical writing tools and software

- Strong written and verbal communication skills

- Experience working across multiple teams and collaborating with stakeholders

- High attention to detail and analytical approach to measure success