Junior Technical Support Engineer- post

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.


As a Cognyter you will:

Deploy our systems at customer sites, conduct end-user training, and perform the Acceptance Tests for our unique GSM, UMTS, and LTE solutions
Oversee projects from initiation to completion of the Acceptance Tests
Prepare and update of project documentation
On-site and remote technical support (Tier 2) for our systems for both software and hardware
Constant communication and collaboration with in-house teams are necessary to ensure a successful customer experience
Follow departmental processes and ensure KPIs are met
Ability to take project requirements and ensure that are met before the deployment phase


Must be able to commute to Melbourne, Florida - hybrid position


Requirements:



For that mission you’ll need:

Basic understanding or strong interest in intelligence technologies and methodologies
Familiarity or willingness to learn about Cell Site Simulators (CSS) and related communication systems
Interest in working with government security organizations (police, defense, or intelligence services). Prior exposure is a plus, but not required
Foundational knowledge or coursework in Telecommunications or Wireless Communications (GSM, UMTS, LTE)
Basic understanding or hands-on practice with Electrical or RF Lab equipment through studies, labs, or personal projects
Bachelor’s degree or equivalent education in Telecommunications, Computer Science, or a related field
Some experience or strong motivation to learn about technical deployments, customer support, and user training
Good understanding of Windows OS and solid general IT skills
U.S. Citizenship required



Career Page:
Customer services

Country:
United States