Workforce Database Administrator

Job description
About the Role

The Mayfair Compliance Group is recruiting a WORKFORCE DATABASE ADMINISTRATOR to provide critical support to our clients and engineers. This role involves delivering exceptional customer service, identifying and resolving issues, and managing workflows efficiently.

Duties and Responsibilities:
• Offer expert advice and guidance to clients via phone and email.
• Use our workforce database to provide accurate information and support to clients and engineers.
• Recognize and address priority issues promptly.
• Collaborate with engineers across the UK to resolve complex queries and problems.
• Monitor customer queries and follow up as needed to maintain high standards of service.
• Utilize our proprietary systems to manage engineering time and call planning effectively.

Salary and Benefits

This rewarding position comes with a salary of £28,000 - £32,000 per annum, taking into account the essential skills and qualifications required. The successful candidate will also have access to comprehensive training and development opportunities within our organization.