Job Description
Qualifications
A minimum of 3 years of front desk management experience in a luxury hotel environment
Excellent leadership and customer service skills
Ability to work in a fast-paced environment and adapt to changing situations
Benefits
Salary: $60,000 - $80,000 per annum, depending on experience
Responsibilities
As a seasoned hospitality professional, you will be responsible for overseeing all aspects of the front desk operation, including staff supervision, guest interactions, and administrative tasks
Guest Service: Ensure prompt and courteous service to guests, resolving any discrepancies or issues that may arise during their stay
Staff Supervision: Lead and motivate a team of front desk agents to provide excellent service and maintain high levels of productivity
Operational Management: Oversee the smooth operation of the front desk, including room assignments, key management, and guest communication
Compliance: Ensure adherence to hotel policies, procedures, and Forbes Five Star standards
Counseling and Training: Provide guidance and training to front desk agents to enhance their skills and knowledge
Job description
Job Overview
The Pierre, a Taj Hotel, is seeking an experienced Front Desk Manager to lead the front office team and deliver exceptional guest service in accordance with our Forbes Five Star standards.
As a seasoned hospitality professional, you will be responsible for overseeing all aspects of the front desk operation, including staff supervision, guest interactions, and administrative tasks.
Key Responsibilities:
• Guest Service: Ensure prompt and courteous service to guests, resolving any discrepancies or issues that may arise during their stay.
• Staff Supervision: Lead and motivate a team of front desk agents to provide excellent service and maintain high levels of productivity.
• Operational Management: Oversee the smooth operation of the front desk, including room assignments, key management, and guest communication.
• Compliance: Ensure adherence to hotel policies, procedures, and Forbes Five Star standards.
• Counseling and Training: Provide guidance and training to front desk agents to enhance their skills and knowledge.
Salary: $60,000 - $80,000 per annum, depending on experience.
Requirements:
• A minimum of 3 years of front desk management experience in a luxury hotel environment.
• Excellent leadership and customer service skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Prior experience in a union environment is highly preferred.
