Casework Officer

Job description
Company: Elizabeth School of London

Job Title: Academic Standards and Student Casework Officer

Employment Type: Full-time (Monday to Friday), Permanent

Salary:£30k to £35K (Based on experience)

Location: ON-SITE, Canary Wharf, London, UK (E14 +GE)

Department: Registry

About Elizabeth School of London

Elizabeth School of London (ESL) is a vibrant, collegiate community offering broad and academically rigorous degree programmes. Our aim is to equip graduates with the skills and knowledge increasingly sought by employers and society.

About the Role

The Registry at ESL is seeking an experienced Casework Officer to manage individual student academic cases, with a primary focus on academic appeals and academic misconduct.

The role involves conducting investigations in accordance with ESL and its academic partners' academic appeals procedures and disciplinary regulations. The successful candidate will be part of a collaborative team, responsible for their own portfolio of casework and ensuring compliance with institutional policies.

Key Responsibilities

Case Management:
• Handle individual student academic cases, including academic appeals and misconduct.
• Maintain accurate and confidential records of all cases in compliance with institutional policies.

Investigation & Analysis:
• Conduct detailed investigations of student cases, gather relevant information, and make recommendations based on findings.
• Extract and analyse data to inform decisions and ensure adherence to regulations.

Stakeholder Liaison:
• Communicate with students, staff, and academic partners regarding case processes and outcomes.
• Provide guidance to students and staff on academic policies and procedures.

Regulatory Compliance:
• Ensure all casework aligns with legislative and institutional requirements.
• Monitor compliance with academic policies and identify areas for improvement.

Person Specification

Essential Qualifications and Experience:
• A bachelor’s degree or equivalent substantial experience in an office environment.
• Proven experience managing office systems to ensure compliance with regulatory requirements.
• Demonstrated ability to handle a complex schedule of activities and meet strict deadlines.
• Strong analytical and investigative skills, with the ability to extract and evaluate information for decision-making.
• Proficiency in IT, including case management systems and standard office software.

Desirable Attributes:
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively under pressure.
• Strong organizational and multitasking skills.

Other Duties and Requirements
• Additional Responsibilities: Perform other duties commensurate with the post's level of responsibility and experience as required.
• Flexibility: Willingness to work occasionally outside normal office hours.
• Travel: Occasional travel to partner institutions or relevant events may be required.

Benefits:
• Annual leave (5.6 weeks) + bank holidays.
• Workplace pension scheme.
• Company Sick Policy (from January 2026).
• Statutory Sick Pay (SSP) (until December 2026).
• Statutory maternity/paternity pays.
• Career development opportunities
• Training and self-development opportunities.
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advise.
• Financial wellbeing education
• My Mind Pal (mental fitness)

Application Process:

Equal Opportunities Statement

Elizabeth School of London is an equal opportunity employer committed to fostering an inclusive and diverse community. We welcome applications from candidates of all backgrounds and experiences.

Application Process

Informal enquiries can be made via email to Sam Koolmon at sam.k@elizabethschool.com Applications should be submitted via this link by 23:5+ on 20 January 2026, referencing "CWO Jan 2026." Please include a CV and a cover letter addressing the duties, responsibilities, and key criteria mentioned above.

Elizabeth School of London welcomes applications from all sections of the community and values diversity. Candidates must demonstrate their eligibility to work in the UK according to the Immigration, Asylum and Nationality Act 2006.